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FAQ - Frequently Asked Questions

Compatiblity

Will this product work with my car?
  • We make compatibility information readily available in our product listings. Look for details like compatible car make, model, year, trim, OEM number, and Partslink number. Double-check these details before placing your order. Alternatively, provide your vehicle’s VIN for us to confirm compatibility
How do I choose the right headlight assembly?

Ensure a perfect fit by considering your car’syear, make, model, and trim. Verify that the product specifications in our listing exactly match your original light.

Product Sourcing

Where can I find OEM auto lights?
  • Search for OEM auto lights through authorized dealerships of your car’s brand or approved OEM parts distributors. These parts are often available online and in physical stores specializing in auto parts
  • Look for CAPA Certified or Partlink Certified labels when shopping for Partlink auto lights. This ensures they meet industry-recognized quality standards. You’ll find them online and at local auto parts stores.
How do I find the right model for my high beam, low beam, or fog lights?
  • Consult your vehicle’s user manual or check the model printed on the original bulbs. Alternatively, remove the bulb and check the size at the base.

Installation

How do I install your products?
  • Our products have plug and play feature, which means they are easy to install and hassle free. You just need to connect the wires to the corresponding sockets and secure the lights with screws or clips. No cutting or splicing is required. However, we recommend that you consult a professional technician if you are not familiar with the installation process or if your vehicle requires additional modifications. 

     

Do you offer installation instructions?
  • We strive to provide all the information you need. While some headlight assemblies may come with installation instructions, these might not be universally detailed. Here are some resources that can help: 

    Online Resources: Search online forums or video tutorials specific to your car model for detailed installation guidance. 

    Mechanic Consultation: If you’re unsure about DIY installation, consider consulting a qualified mechanic for Professional assistance. 

How do I adjust my car's headlights?
  • You can usually adjust the alignment of your headlights using screws or knobs located near the lights themselves. Consult your owner’s manual for specific instructions. 
Can I replace my car's headlights myself?
  • Yes, in many cases, replacing your car’s headlights is a simple and straightforward process. However, if you’re not comfortable doing it yourself, you can always take your car to a mechanic.

Aftermarket Headli̇ght Assemblies

Are aftermarket headlight assemblies safe?
  • Safety is a priority! Look for aftermarket assemblies with certifications like SAE (Society of Automotive Engineers) or DOT (Department of Transportation) compliance. These certifications ensure the assemblies meet safety and quality standards for proper light output and beam patterns. 

    This approach is repeated for Fog Light Assemblies and Tail Light Assemblies, providing more detailed information about the benefits and considerations for each product category. 

What's the difference between aftermarket and OEM headlight assemblies?
  • There are two main options to consider: 

    OEM (Original Equipment Manufacturer): These assemblies are identical replacements for your car’s original parts. They offer a guaranteed perfect fit and ensure your car maintains its original look and functionality. 

    Aftermarket Assemblies: These offer a wider variety of styles, features, and price points compared to OEM options. You can find assemblies with features like LED lighting, projector beams, and unique styling elements at potentially lower costs. 

Condensation-Moisture

What causes condensation in headlights?
  • Condensation in headlights is often caused by temperature changes. When the headlight is turned on, the air inside the assembly heats up. When it is turned off, the air cools down. If the back cover of the headlight is not securely tightened, moisture from the air can enter and condense on the cooler surfaces inside the headlight. To help prevent condensation, ensure that the back cover of the headlight is securely tightened and that any vents are open to allow for proper air circulation inside the assembly.
Is it normal to see moisture build-up on newly installed headlights or taillights?
  • Yes, slight condensation is common for the first few days after headlight or taillight installation. This is because the new light assembly may contain residual moisture from the manufacturing process. Ensure all bulb seals and dust covers are clean and securely fitted. If the moisture persists for more than a week, it’s best to contact our customer support team for further assistance. 
My headlights have persistent fog inside. What should I do?
  • If your headlights have persistent fog or condensation, it’s important to address the issue to prevent electrical problems and ensure proper light function. 

    Here are your options: 

    • Return Policy: If the headlights are new and under warranty, you may be eligible for a return or replacement. 
    • Customer Support: Contact our customer support team for troubleshooting and repair advice. They can help you diagnose the problem and recommend the best course of action. 

Certifications

CAPA Certified vs. DOT/SAE Compliant: What's the difference for auto lights?
  • CAPA Certification ensures auto lights meet quality standards comparable to original equipment (OEM) parts. DOT/SAE Compliance signifies they meet safety regulations set by the Department of Transportation (DOT) and the Society of Automotive Engineers (SAE). In short, CAPA focuses on quality, while DOT/SAE prioritizes safety.
What exactly is CAPA Certification for auto lights?
  • CAPA Certification indicates that auto lights have passed rigorous testing to meet specific quality and safety standards established by the Certified Automotive Parts Association (CAPA).
Can you explain DOT/SAE Compliance for auto lights?
  • DOT/SAE Compliance guarantees that auto lights adhere to safety and regulatory standards set by the Department of Transportation (DOT) and the Society of Automotive Engineers (SAE). These standards ensure the lights function properly and safely on the road.

Warranty And Return Policy

What is your return policy?
  • We offer 30 days free return from the delivery date. If you are not satisfied with your purchase, you can return it to us in its original condition and packaging for a full refund or exchange. Please contact us before returning the item and we will provide you with a return label and instructions.

I want to return item back but how?
  • If you want to return the product you have purchased, When you contact us, our customer representatives will explain all the necessary procedures step by step. 

What is your warranty policy?
  • We offer 90 days limited warranty for our products. The warranty covers any defects in materials or workmanship under normal use and installation. The warranty does not cover any damage caused by misuse, abuse, accidents, modifications, or improper installation. The warranty also does not cover the labor of installation or removal of faulty claimed products. To claim the warranty, please contact us with your order number and proof of purchase. We will review your claim and provide you with a solution 

Shipped or Delivery

What shipping carriers do you use for delivery, and can I track my order status and shipment?
  • We leverage a network of trusted shipping partners like UPS, FedEx, USPS, and more to guarantee fast and reliable delivery. For ultimate transparency, you can effortlessly track your order’s progress using the unique tracking number provided. This empowers you to stay informed about your order status and anticipate its arrival. 

     

When will my order be shipped and delivered?
  • For speedy delivery, we prioritize same-day dispatch for orders placed before 2:00 PM. While transit times typically range between 3-4 business days, unforeseen circumstances like weather or traffic may occasionally cause slight delays. Rest assured, you’ll receive a tracking number for effortless monitoring of your order’s progress, keeping you informed every step of the way.

General

How do I maintain my lighting products?
  • To ensure optimal performance and longevity of your lighting products, follow these essential maintenance tips: 

    • Utilize correct replacement bulbs matching original specifications.
    • Annually clean fixtures and glass shades using a lint-free cloth and mild detergent.
    • Avoid abrasive cleaners, ammonia, or alcohol-based products.
    • Periodically check dimming and scene presets to maintain original functionality.
    • For any queries or concerns regarding your lighting products, feel free to contact us.
How often should I replace my headlights or taillights?
  • The lifespan of headlights and taillights varies depending on factors like usage, bulb type, and environmental conditions. Regular inspection is recommended, with replacement necessary upon detecting signs of wear or malfunction.

Are your headlight and taillight assemblies treated with any UV protectant to prevent haziness or yellowing?
  • Yes, many of our headlight and taillight assemblies feature UV-resistant coatings or are crafted from UV-protected polycarbonate plastic. This safeguards against sun damage, preventing lenses from developing haziness or yellowing over time. 
What should I do if my vehicle's headlights flicker when driving?
  • Flickering headlights could signal a loose connection, faulty bulb, or electrical issue. Check connections, replace damaged components, or seek professional assistance for diagnosis and repair.
What is AFS? Does the headlight include an AFS module/unit?

Adaptive Front Lighting (AFS) optimizes headlight settings for the road ahead, automatically adjusting beam angles to accommodate load weight and prevent dazzling oncoming drivers. Whether our headlights include bulbs, AFS modules, and ballasts is clearly indicated in the product description and title.

I am a customer who purchased headlights outside of America, and the courier company charged me extra duty. What should I do?

If courier companies levy additional fees under customs taxes or VAT, promptly inform us with your payment documents. We’ll promptly process a refund for the amount paid. 

My headlight isn’t lighting my way?

By selecting a suitable replacement from our extensive range of products at Alligator Auto Lights, your headlights will illuminate your path with the same brightness and durability as when they were first installed. 

About Bulb

What is the difference between LED and halogen headlights?
  • LEDs emit a bright white light, making it easier to see around corners. They are also more energy-efficient than halogen bulbs, generating less heat. 

Can I use xenon bulbs instead of halogen?
  • Yes, but you’ll need an HID Conversion Kit. Xenon HIDs and halogen bulbs are not interchangeable due to their different sizes and designs

What is HID headlight?
  • HID stands for high-intensity discharge, which indicates that bulbs are brighter than halogen headlights. An HID headlight contains an HID light bulb, which consists of two electrodes encased in a glass enclosure. This enclosure is filled with xenon gas and metal salts. Because they contain xenon gas, some manufacturers refer to HID headlights as xenon lights. 
What are the different types of headlight bulbs?
  • The most common types are halogen, HID (high-intensity discharge), and LED.
What is Xenon and why is it better?

Xenon is an inert gas that allows a bulb to produce a brighter light with a longer life than a standard halogen bulb. 

What is the difference between LED, HID, and halogen lights?
  • HID, LED and Halogen lights are different types of lighting technologies that have different advantages and disadvantages. LED lights use a semiconductor to produce light, while HID and halogen bulbs use a gas to produce light. LED lights are brighter, more energy-efficient, and longer-lasting than HID and halogen lights. HID lights are brighter than halogen lights but less than LED lights. They also have a bluish-white color that some drivers may find distracting or dazzling. Halogen lights are the cheapest and most common type of lights, but they are also the least bright and efficient. They also produce a yellowish light that may not be as clear as LED or HID lights. 
I received a headlight without bulb, but listing shown up with bulb. What am I going to do?
  • If the product you have purchased has a bulb included but you received it without a bulb, please let us know as soon as possible. our customer department will provide you with a solution in the most beneficial way for you, such as a partial refund or shipping missing bulbs

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